FREQUENTLY ASKED QUESTIONS
How far in advance should I order?
For all candy products made to custom order specifications, we require at least 1 – 3 weeks notice to create and deliver your order depending on your delivery location, so please take this into consideration when you are deciding when to place your order. We recommend you place the order well in advance, especially if you are located in WA, NT, northern QLD or a rural area. When you place an order, you are required to supply us with an “Event Date” (the actual date of your event) and a “Date Required” (the date you would like to receive your candy order by). We recommend placing your order in advance and having a “Date Required” which is 2 – 4 weeks prior to your event date.
What if the order is urgent and I need it ASAP?
If your order is urgent, please contact us ASAP and we will do our best to accommodate you, depending on your location and the shipping timeframe. Often we can arrange for your order to be sent that day or by the following day!
How do I place an order on this website?
Simply select the product(s) that you want to order add them to the shopping cart. When you are finished, go to “Checkout” and sign in if you are a returning customer or register if you are a new customer, or checkout as a guest without registration if you prefer. Complete your shipping address and contact details etc. All areas with an asterisk must be completed. Select pick up or delivery, and then select the payment method. Tick the box to accept the Shipping Information and Terms and Conditions after reading them. Finally, click “Submit My Order”. If you are having trouble, you are also welcome to place your order by email by clicking here
What are the payment options?
We accept payment through PayPal Secure Checkout by using a credit card or PayPal account, direct deposit / EFT into our bank account, or payment by phone with Visa or MasterCard. Orders paid for by direct deposit or phone ordering will not be processed until payment has been received.
Custom Product Questions
What colours are available?
Most colours can be done. If you require a specific shade, please email a colour sample to us at email@example.com. We can’t guarantee an exact match, but our confectioners will use your colour sample to match the candy colour as close as they can.
Do the flavours have to match the colours?
No! The colours and flavours are completely separate, so you can choose any flavour, regardless of which colours you have chosen.
What flavours can I choose from?
- Blueberry Bubble Gum
- Peach Mango
- Raspberry Cotton Candy
- Green Apple
- Banana Cream
- Tropical Punch
- Grape Gum
- Lemon Lime
- Hot Cinnamon
Can I personalise your lollipops, tongue tatoos and chocolates?
Yes most of our products are hand-made and can be customised to suit your specific need or requirements simply contact our confectioners for assistance via email firstname.lastname@example.org
Can I order the lollipops, tongue tattoos or chocolates in bulk and arrange my own packaging?
Yes, however you this will need to be arranged prior to dispatch. By law, the product will have to be packaged by us to ensure freshness. Please contact us for assistance via email email@example.com
What are the shipping options available?
Orders are shipped Australia wide by our chosen Couriers or Australia Post. For further information, please see Shipping Information
Does LickThis deliver to my area?
Yes, we deliver Australia wide! We can also send our products internationally. Please understand that we are unable to send items to certain countries.
How much is shipping?
Shipping costs will vary depending on your location and the weight of your order. You may obtain a shipping quote for your order at the Cart, prior to proceeding to checkout.
How long do the lollipops last for / expiry?
How long do the chocolates last for / expiry?
Chocolates have an approximate 6 month shelf life. They must be kept in a cool dry place.
How long do tongue tattoos last for / expiry?
What ingredients are the lollipops made of?
Our candy is nut free, gelatin free, dairy free, soy free, gluten free and fat free.
What ingredients are the chocolates made from?
Australian Couverture Chocolate (Nestle Professional Range) unless otherwise stated We use only the highest quality Australian ingredients and flavours to provide you with the best tasting premium candy.
What ingredients are the tongue tattoos made from?
Ingredients: Sugar (plain white Australian), water (tap boiled), cream of tartar, cornflour (maze), artificial colours and flavours, printed icing, cellulose.