SHIPPING & REFUND POLICY
In the context of this website, “we” “our” and “us” means LickThis– ABN: 26512622638 (Trading as Vee’s Lollies) of Address Here and “you” and “your” means you, the user or customer of this website.
The use of the term “product” includes the plural “products”.
The Terms and Conditions, the Contract of Sale and our Privacy Statement govern your use of this website.
These Shipping & Refund Policies apply to all orders with LickThis including email, phone and in person orders as well as all orders placed on this website.
Most parcels are delivered using Australia Post. Due to Covid Restricitions, delivery to some country is currently not possible. To check if a parcel can be sent to you, please check the list at https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-international-updates
Shipping rates vary. LickThis reserves the right to change prices for delivery at any time without prior notice.
When you place an order, you are required to supply us with an “Event Date” (the actual date of your event, if any) and a “Date Required” (the date you would like to receive your candy order by). We recommend placing your order in advance and having a “Date Required” which is 2 – 4 weeks prior to your event date.
For all candy and chocolate products made to custom order specifications, we require 1 – 3 weeks notice to create and deliver your order, so please take this into consideration when you are deciding when to place your order.
Orders will be delivered Australia wide by our selected Courier Servicer Provider, or by Australia Post if the delivery location is outside the courier area. All orders will require a signature on delivery. We recommend that your nominated delivery address is one where someone will be present to accept delivery between 9am and 5pm Monday to Friday.
For orders being shipped by our selected Courier Servicer Provider, if you may not be home during business hours, we recommend having delivery to your work address. In the event that no one is at the delivery address to sign for the parcel(s), a calling card will be left so that you can arrange another delivery time. When your order is dispatched from our candy factory, you will receive an email from our selected Courier Servicer Provider with your tracking information.
For orders being shipped by Australia Post, if no one is present to sign for the delivery, a slip will be left in the mail box and your order will be taken to the nearest Post Office for collection. When your order is dispatched from our candy factory, you will receive an email with your tracking information.
We will make every effort to have your order delivered by the “Date Required” you have specified. Delivery will normally be either on the “Date required” or in the week leading up to this date. We are unable to specify an exact delivery day or time unfortunately, as our Courier Servicer Providers and Australia Post are unable to guarantee delivery days or times. Once your order has been handed over to our Courier Servicer Providers or Australia Post, there may be circumstances beyond our control which change actual delivery times. In the event that your order hasn’t arrived by 5pm on your “Date Required”, you can track your order with our Courier Servicer Providers or Australia Post. If there are any issues, please contact us as soon as possible so that we can look into it for you.
Please choose carefully as we do not offer replacements or refunds on items unless they were damaged in transit or an error occurred with the order. If there is a problem, you are required to contact us within 48 hours of receiving the goods and we will address the issue promptly to decide if a replacement, if achievable or refund is required. When making a claim you will be required to supply your order/invoice number and describe accurately the problem you have encountered with the products. At LickThis’ sole discretion, you may be required to provide evidence (e.g. a photo) and/or return the goods in question to LickThis.
Due to the handmade nature of our products, please be aware that the colours, shapes, designs, flavour, and appearance can vary with each batch of candy product made, even though every effort is made to keep the products as uniform as possible. We do not accept any liability if these changes occur and we will not accept the return of any goods due to these types of product variations. If there has been an error made with your order which is not due to product variation, or your products delivered differ from your Order Confirmation, we will replace any items with errors where achievable. If this is no longer achievable, a refund will be issued by cheque, EFT, or PayPal.
Do not sign with the courier until you have checked all goods are not damaged. If there are any items damaged in transit, send the package back to us and we will replace any damaged or broken items. If you sign, the insurance from our Courier Servicer Providers is void, the goods become your responsibility, and we will not be liable for replacing any damaged or broken items. Insurance is already included in the normal shipping price for our Courier Servicer Providers.
If you instruct LickThis to deliver the goods without your signature and give authority to leave, you take full responsibility for the condition of the goods. LickThis will not be responsible for the condition of your goods.
If your order is being sent by Australia Post, we recommend purchasing the optional insurance, up to the value amount of your goods ordered. If you do not purchase the insurance (extra charge on top of the normal shipping price), we are unable to make a claim to Australia Post for the damaged or broken items, and LickThis will not be liable for replacing damaged or broken items.
Need Help With A Refund Or Have A Question Regarding Shipping/Delivery?
If you have any concerns with the processing of a refund or have a question regarding shipping/delivery - we encourage you to contact us and we will make every endeavour to resolve your concerns.